Order status
Check on your order
Online tracking isn't available yet. Contact us with your reference number (it starts with IL-) and we'll tell you where your order stands.
Contact us with your reference
Your reference number was shown when you got your offer.
What the stages mean
- 1Offer accepted
- 2Shipping label emailed
- 3In transit
- 4Received
- 5Inspection
- 6Final offer confirmed (or revised for your approval)
- 7Paid
If the inspection changes the amount, we tell you the final offer before any payment, and you can accept or decline it.